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Patient Portal FAQ

GENERAL OVERVIEW

Q: What is the Patient Portal?
The Patient Portal is a secure, online service center where you can access your personal health information, address administrative needs, and make non-urgent medical requests.

Q: As a patient, why should I care about the Patient Portal?
The Patient Portal is a great tool because it helps you be more actively involved in your own health care, and you can use it at YOUR convenience.  It’s a time saver, too, with self-service options like “Request Rx refills” and “Request an Appointment.”  The Portal makes life easier!

Q:  Why is ENTA making the effort to promote the Patient Portal?
Making life better for our patients is our mission!  The Patient Portal is a great tool that makes life easier for YOU, so we’re spreading the word to make sure everybody knows it exists, what the benefits are, and how to sign up.

Q: Where do I find the Patient Portal?
The Patient Portal is accessible from ENTA’s website using any computer with Internet access.

Q:  Is it free to use the Patient Portal?
Absolutely free.  There are no costs.

Q:  Is it mandatory that I sign up for the Patient Portal?
At this point, no, it’s not mandatory, but we’re strongly encouraging everyone to sign up, so they can take advantage of all the resources the Portal offers.   If we do ever decide to make certain activities mandatory through the Patient Portal… like requesting a prescription refill… you’ll be ahead of the game!

Q: Is the Patient Portal available in Spanish or other languages?
No.  The Patient Portal is only available in English at this time.

Q: What happens if I don’t have a computer, email or Internet access?
Not a problem.  We will continue to communicate with you through phone calls and/or letters.

REGISTRATION

Q: How do I register for a Patient Portal account?
To register your Patient Portal account, follow these simple steps:

  1. Go to www.ENTflorida.com and click the “Patient Portal” logo on the homepage to take you to our Patient Portal page.
  2. Review the Patient Portal page for background information and helpful hints.
  3. From the Patient Portal page, click the “Get Started Now” button
  4. Follow the on-screen prompts to CREATE AN ACCOUNT.

The registration process is fast and free, but you’ll need the following things to complete it successfully, so make sure you have:

  • A valid email address
  • Your health insurance information
  • Preferred pharmacy (e.g. Walgreens, CVS) and Pharmacy Phone #
  • List of medications

Q:  How long does the registration process take?
On average, the registration process only takes about 15 to 20 minutes. There are several sections to the registration process, so make sure you complete everything! And, save your work! To help protect your personal health information from unauthorized access, the Patient Portal has been designed to automatically close after 30 minutes. It’s recommended that you save periodically to avoid any information from being lost should the Portal time out.

Q: I already have a Patient Portal account with another doctor.  Is that a problem? 
No, it’s not a problem.  You can have more than one Patient Portal account. Portals are specific to a healthcare provider/practice, and independent of one another.  And there’s no limit to how many you can have.

Q:   If I have a Patient Portal account with another doctor’s office, do I have to create my ENTA account from scratch, or will the information from my other account automatically carry over?
Our Portal is specific to our practice and independent of any other accounts you may have, so you’ll need to create your ENTA account from scratch, but it only takes around 15 minutes, and you only have to do it once.

Q:  It says on your website that your Patient Portal is part of Healthkey™.  What is that?
Healthkey is a free, online service that allows you to aggregate Patient Portal accounts, and access them using the same User ID and Password.   Participating portals will have the Healthkey logo.

Think about Healthkey like it’s a house where you keep your Patient Portal accounts in separate rooms.  They are all under one roof, independent of one another, but all accessible through the same front door with a single key.   But ONLY Healthkey-friendly accounts will appear.

(SEE HEALTHKEY SECTION BELOW FOR MORE DETAILS)

Q: Is the Patient Portal mobile-friendly?
Yes!  Our patient portal LOG-IN page is mobile-optimized with a “responsive” web design, meaning it graphically reconfigures itself to look and function seamlessly on any device a patient uses – desktop to tablet to mobile phone.   Simply navigate your way to the Patient Portal through our website using the web-enabled device of your choice.    NOTE:  The Medfusion Mobile App previously required for mobile access is no longer needed, and has been discontinued as of March 31, 2016.

Q:  Are all types of patients able to use the Patient Portal?  I’m an (allergy/hearing aid/ENT) patient.
Yes.  Everyone can sign up — existing patients, regardless of why you’re being seen, as well as newcomers who would like to use the Portal to request their first appointment.

Q:  Can I have one Patient Portal account for my entire family?
No.  Each member of your family must have their own individual Patient Portal account; messages and information transmitted become part of each individual’s permanent health record.

Q. Is there an age limit to enroll in the Patient Portal?
Yes.  Patients and Proxies must be at least 18 years old to sign up.

Q:  My child is the patient, and he/she is a minor.  Am I able to create a Patient Portal account for them?
Yes, an adult or guardian can establish an account for a minor.  When you start the registration process, you’ll be prompted to indicate if the account is for you or for someone else.   You can use one email to register multiple accounts.

Q: How long does it take for your office to receive my forms via the Patient Portal?
From the time you click “Send,” please allow at least 24 hours for your forms to be received and uploaded by our offices.

Q: How many sets of forms are there for me to fill out?
There are three sets of forms.

  1. Patient Information Form
  2. Review of Systems
  3. Health History

HEALTHKEY™

Q: What is Healthkey?
Healthkey is a free, online service that allows you to aggregate Patient Portal accounts, and access them using the same User ID and Password.   Participating portals will have the Healthkey logo.

Think of Healthkey like it’s a house where you keep your Patient Portal accounts in separate rooms.  They are all under one roof, independent of one another, but all accessible through the same front door with a single key.
But ONLY Healthkey-friendly accounts will appear.

Q:  Is ENTA’s Patient Portal part of the Healthkey network?
Yes, it is.   Participating portals will have the Healthkey logo.

Q:  I have a Patient Portal account with another healthcare provider that is also part of the Healthkey network, do I still have to register a new account with ENTA?
Yes.   All Portal accounts are independent of each other, so we’ll need you to register and complete the health forms and history.   Healthkey just allows you to access them with the same User ID and Password.

Q:   I have a Patient Portal account with another healthcare provider that is also part of the Healthkey network, will the User ID and Password I established for them work at ENTA?
It should.  In fact, it’s likely you MUST use the same User ID and Password since we are part of Healthkey too.

Q:  If this is my first Patient Portal account anywhere, will creating an account with ENTA establish my User ID and Password as the ones I’ll use for any otherHealthkey portals I encounter down the road?
Yes.   If this is your first Healthkey-based Portal account, the User ID and Password are likely to be the ones you use for all Healthkey Portal accounts going forward.

Q:  What are the benefits of Healthkey?

  • You only have to remember one user ID and password for multiple doctor’s websites.
  • When you update your personal information (for example: your password, email address, or phone number) on one doctor’s site, it will automatically be updated on all the sites that use Healthkey.
  • Healthkey uses powerful security and encryption technologies to protect your privacy and medical information.

FUNCTIONALITIES

Q: What can I do through the Patient Portal?
You can do a lot!   And what’s great is… because it’s all online, it’s accessible to you 24/7.

  • Complete “New Patient” Registration Forms
  • Request an Appointment
  • Request Prescription Refills and Renewals
  • Pay balances
  • Update Personal Information
  • Review Personal Health History
  • Receive Practice News and Alerts
  • Complete a Patient Satisfaction Survey

Q:  Can I request my medical records using the Patient Portal?

No, not at this time.   If you need a copy of your medical records, you’ll still need to contact our offices directly.   We’re always looking to upgrade what the Patient Portal can do, so somewhere down the road medical records requests may be possible.

Q: Can I communicate with my doctor through the Patient Portal?
As of now, the Patient Portal allows for messages to be sent back and forth with our schedulers, office staff and billing department, but only for non-emergency, non-medical issues.   If the situation ever requires, our staff will forward information and queries to the physicians.

Q:  How will I know if a message is waiting for me in my Patient Portal inbox?
A notification is sent to the email you provided when you registered your account.  It lets you know that you have a private message waiting for you in your Patient Portal account and that you need to log in to view/read it.

Q:  Is there an automated response that lets me know that correspondence/requests I send through the Patient Portal have been received, and will be taken care of?
No, the current system doesn’t include an automated response to confirm that a note you’ve sent was received.

Q:  How quickly can I expect a response to my message?
You should allow at least one (1) business day during the week to receive a response to a message, except for Fridays and over the weekend, when you should allow 1-3 business days.  It’s always our goal to respond as quickly as possible.

Q:  Can I ask emergency-related questions via the Patient Portal?
No, the Patient Portal is not to be used for emergency related health care issues. Please call our office directly for any question you would need answered within one business day or sooner. If you are experiencing an immediate health care emergency, call 911 or visit the nearest emergency room.

Q: Will time sensitive medical information be shared through the Patient Portal?
No.  Medically time sensitive information will be communicated to you through phone or mail.

Q: Who do I contact with questions I may have about any health information shared through my Patient Portal?
Please contact our offices by phone for any additional questions about your health status.

Q:  If I request an appointment through the Patient Portal, will ENTA schedule it with me through the Portal?
No.   If you request an appointment through the Patient Portal, someone from our Scheduling Staff will reach out to you by telephone to get it on the books.

Q: Will I receive appointment reminders through the Patient Portal? 
All appointment reminders are made by phone.

Q:  Do messages sent and received through the Patient Portal become part of my medical record?
Yes.  Messages that you send within the Patient Portal, and the responses to those messages, become part of your medical record if they address prescription renewals/refills and/or any medical information deemed required to be documented.

NEW PATIENT FORMS

Q:  I’m a new patient.    If I fill out my “New Patient” forms on the Portal, will I still need to print out and bring the documents to my first appointment?
No.   If you fill the documents out on the Portal, you don’t need to print and bring them with you, but you are welcome to do so if it makes you feel more comfortable.  As an added benefit, because you’ve already done the paperwork online, it’s likely you‘ll only need to arrive 15 minutes in advance of your appointment, instead of the 30 minutes usually required.

Q: How long does it take for your office to receive my forms via the Patient Portal?
From the time you click “Send,” please allow at least 24 hours for your forms to be received and uploaded by our offices.

SECURITY

Q:  Is my health information secure?
Yes!  Our Patient Portal has the best privacy and security safeguards in place to protect your health information.  To make your information safe from unauthorized access, our Patient Portal is hosted on a secure connection and accessed via an encrypted, password-protected login.   Additionally, our system has an “audit trail” feature that keeps a record of who accessed your information, what changes were made, and when.

To help the cause though, we also strongly encourage you to follow some common sense security tips — Always remember to protect your USER ID and PASSWORD from others, and make sure to only log on to the Patient Portal from a personal or secure computer.

TROUBLESHOOTING

Q: I can’t log in.  What could the problem be?
Our hope is that the system is always accessible and glitch-free, but if log in issues do arise, the problem could be:

  • The site is experiencing technical difficulties.
  • Internet service has been interrupted.
  • Your USER ID and PASSWORD have been typed in incorrectly.  Remember, they are CASE SENSITIVE!
  • You already have a Healthkey Patient Portal account established.  If you have signed up elsewhere for another Patient Portal account that is also part of the Healthkey network, and you are signing up for the ENTA Patient Portal for the first time, you’ll have to use the USER ID and PASSWORD you created for the other Portal.

Q:  Is it possible for me to accidentally lock myself out of my account after too many log in attempts?

Yes.  It is possible.   After 3-5 failed attempts you could be locked out.   If this happens, you’ll need to contact our office directly to remedy the problem.

Q:  Are USER IDs and PASSWORDS case sensitive?
Yes.   They are case sensitive.   If you’re having trouble logging in make sure you are being careful with how you’re typing in this information.

Q: What do I do if I forget my USER ID and/or PASSWORD?
Not a problem!   The Patient Portal offers help on the login screen.   Click on the problem you need to solve, and the system walks you through the remedy.   If you can’t solve the problem, contact our offices for help.

Q: I was expecting to receive email notifications when a message is waiting for me in my Patient Portal inbox, but I’m not getting any.   Why not?
When you have a message waiting for you in your Patient Portal inbox, a notification message is sent to the email address you provided when you registered the account.   If these notification emails are not being received, it could be that your mail service is flagging them as spam, so you may need to check and adjust your spam filters.

Q: I think my Patient Portal account has been compromised (i.e. someone else has accessed my account). What should I do?
Call our offices immediately so we can investigate the problem, deactivate the account, and make it possible for a new account to be established.

Q. What browsers are recommended for accessing the Patient Portal?
A. Our Patient Portal is compatible with most web browsers: Safari, Chrome, Internet Explorer, and Firefox.

Q: I can’t move forward to the next page. Why?
The Patient Portal is deliberately designed to prevent forward progress if any mandatory information has not been provided. If you cannot move forward, review the current page to make sure you have addressed all questions or fields marked with a red asterisk*“.

Q: The Patient Portal just closed automatically. Why?
To help protect your personal health information from unauthorized access, the Patient Portal has been designed to automatically close after 30 minutes. If you are registering for the first time, it’s recommended that you save periodically to avoid any information from being lost should the Portal time out.

Request An Appointment

  • For appointment scheduling only. Please DO NOT submit medical questions or general correspondence.

Office Locations

Clearwater
Countryside
Dunedin
Largo
Facial Aesthetics Center
Port Richey
St. Petersburg
Tampa
Trinity


Contact Us

ENT Associates Main Office

Address:
1330 South Fort Harrison
Clearwater, FL 33756

Phone: 727-441-3588
Fax: 727-461-1038

Hours of Business: 8:00AM - 5:00PM

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