What is happening with the ENT Associates patient portal?
On November 29th, Greenway Health, the company ENT Associates uses for Electronic Medical Records, will begin migrating our patient portal database to a new, enhanced storage platform regarded to be its most secure. The update will bring our portal system into compliance with the 21st Century Cures Act requiring multi-factor authentication (MFA) during login, making access to your private health information as secure as possible.
Is this data migration optional for ENT Associates?
No. This migration is mandatory for all Greenway Health practices and required for compliance with the 21st Century Cures Act.
Who will be affected?
Only ENT Associates patients with an existing portal account will be affected.
What will patients with portal accounts be asked to do?
As part of the process, all ENTA patients with existing “My Health Record” portal accounts will be required to login to verify their identity and that the migration was successful. Certain account holders may need update additional information for which a PIN is supplied (see Step-by-Step instructions), and, if necessary, make modifications to the account email if it is shared by another portal user.
What part of the step-by-step process may be the most confusing?
Patients should pay particular attention to the email being used for their account.
With this new version of the patient portal, shared emails will no longer be allowed for adults. Emails will need to be unique to every patient. The only exception will be for minor patients. If this aspect of the migration doesn’t affect you, the update / verification process will be that much easier.
Example: Two spouses are both patients. Both have portal accounts that were established using the same email address. During this migration, one spouse may opt to continue using the previously established email. The other spouse, however, will need to create and enter a new, unique email address to complete the process for themselves.
STEP-BY-STEP INSTRUCTIONS
Go to the “My Health Record” Homepage and login to update your account – CLICK HERE
1. Enter current username
2. Enter current password
Enter your current password for your portal account and select Continue.
Result: The system validates whether you are already registered on the new platform and, if so, logs you into the portal. If not, the system presents you with the first step in the process to update that status.
3. Confirm / update email address -- unique email needed
If the Email Address field on this screen is prefilled it means that the email address associated with your account is unique. You can use this email or clear the address field and select a new one if you would like. Select Continue.
If you are prompted to enter an email, you’ll need to provide one unique to you to progress with the process unless the patient is a minor.
4. Retrieve PIN code
A Success message will prompt you to check your email for a confirmation containing a PIN code.
Once you have received your confirmation email, make note of the PIN code, return to My Health Record, and select Continue.
5. Create a new password
Your account information is pre-filled based on the previous entries. Enter a new password and PIN code received in the email. Then, select Save Password. This is the ONLY time the PIN is needed.
Make note of your new password as you will need it to log in to the portal in the future.
A Success message will display, indicating that you have successfully registered.
You will then be redirected back to the patient portal sign in screen, where you can use your current username and new password to sign into the new My Health Record platform.
