We are pleased to share that we are now offering telemedicine appointments to patients in the State of Florida who present with qualifying issues / concerns.
What to Know / How it Works
Patients scheduled for telemedicine appointments will need the following:
- Access to a valid email account.
- Access to an internet-enabled device with camera and microphone capabilities.
- Laptop
- Mobile phone
- Desktop computer
- Internet Browser Options:
- YES – Google Chrome, Firefox, Safari, Android and Apple iOS
- NO – Internet Explorer
No need to download software or create an account.
Just use a browser on a computer or device with a camera and microphone.
Telemedicine appointments are not for medical emergencies. If you believe you are experiencing an urgent or life-threatening health condition, you should call 911 or go to the nearest emergency room.
How to Schedule a Telemedicine Appointment
| Step 1: | To schedule, call us at (727) 441-3588 and ask for a virtual appointment. Our scheduling team will determine if your health issues/concerns qualify for a telemedicine visit or if an in-office appointment is required. |
| Step 2: | 1-3 days prior to your appointment, ENT Associates will send you an email with a link to complete and submit the required intake forms, and for payment collection. |
| Step 3: | The day before your appointment, a member of our clinical staff will contact you to review your current medications. |
How to Connect to your Telemedicine Appointment
| Step 1: | The day of your appointment, ENT Associates will send you an email with a link to connect to the physician for your telemedicine visit. Please ensure your Internet Browser is compatible. Supported browsers include Google Chrome, Firefox, Safari as well as mobile device OS Android and Apple iOS. Internet Explorer is NOT supported. |
| Step 2: | A few minutes prior to your appointment time, click on the link to connect you to your physician’s “virtual waiting room.” |
| Step 3: | Follow the instructions to check-in to the virtual waiting room. When complete, the system will alert the physician that you are now ready for your telemedicine visit. The physician will join the visit and evaluate and treat your condition. In some cases, it may be necessary for the physician to schedule you to come in for an in-person office visit. |
NOTE: As with an in-person appointment, it may take a few minutes before your provider is ready to see you. Don’t worry, the system is working. We simply ask for your patience as your provider concludes a preceding appointment and prepares for yours.
TROUBLESHOOTING
If you experience significant difficulty or have concerns that you are unable to address on your own, please feel free to contact our offices.
VIDEO TUTORIAL
If you would like to view a brief tutorial on how to check-in as a patient on our telemedicine platform, simply click here to watch a helpful video tutorial.
General FAQs
Do I need to call to schedule a telemedicine appointment?
Yes! You must contact us directly as the first step. Our scheduling team will determine if your health issues/concerns qualify for a telemedicine visit or if an in-office appointment is required.
Is a telemedicine appointment private and secure?
Yes! With the telemedicine platform we’re using, all data is encrypted, your sessions are anonymous, and none of your information is stored. We are adhering to all HIPAA, PIPEDA, and GDPR data privacy requirements.
Is the telemedicine interface easy to use?
Yes! Our telemedicine application is easy to use as long as you have the few required elements listed above.
Will insurance pay for my telemedicine visit?
In many cases, yes. Many insurers voluntarily pay for telemedicine visits and 26 states have laws requiring them to do so. Our practice will assist with verifying your insurance.
Can I self-pay for a video visit?
Yes, the self-pay fee is $75.00 per telemedicine visit.
Is the quality of care the same as an in-person visit?
The quality of telemedicine as a method of healthcare delivery is confirmed by decades of research and demonstrations. Telemedicine has been found to be a safe, cost-effective and convenient way to provide healthcare services.
Can I connect for my video appointment while driving?
No! DO NOT CONNECT WHILE DRIVING. Our provider will immediately end the visit if you are driving.
What do I do if I have trouble connecting?
We recommend always testing your device for internet connectivity and audio/camera capabilities prior your appointment. Please try to situate yourself in a location where internet signals will be strongest and uninterrupted. Ensure you are using a supported internet browser such as Google Chrome, Firefox or Safari. If using a smartphone, Android and Apple iOS are supported.
What if I get disconnected?
Simply reconnect through the virtual waiting room. If your provider does not reappear after a few minutes, call the office to determine any needed follow up.
What if my camera/microphone stop working?
Our telemedicine platform will test the access to your camera and microphone. If there is a problem and you need assistance troubleshooting, please use the help provided within the virtual waiting room.
Will the doctor have access to my medical record?
Yes, the doctor will have access to your records just as if you were with them in person.
Can I get a prescription filled through my telemedicine visit?
Yes, if your provider deems it necessary to write a prescription as a result of your telemedicine visit, they may do so – just as if you were with them in person.
